Your well-being is Insight Vacations top priority.
We have all adapted to this new world, where it’s imperative for us to take additional measures to stay healthy. That’s why you can travel with us reassured that we have put numerous new measures in place to elevate our hygiene standards and protocols. The health and well-being of our guests and team has always been, and always will be, our primary concern.
In this new, fast changing COVID-19 era, we are doing all we can to adapt to new requirements and expectations. Here are some important new steps and procedures that we have implemented to enhance hygiene protocols, to comply with physical distancing requirements by relevant government authorities and to give you the needed peace of mind during your travels in these new times.
EXPERTLY TRAINED TRAVEL DIRECTORS
Our Travel Directors have been newly trained in new and enhanced hygiene and physical distancing procedures. They operate caring duty of care and monitor the hygiene etiquette of our guests during our trips, reacting and advising as needed to ensure high standards are maintained. We will also look to you being well informed before you travel about new protocols required in these areas, and that you cooperate with and heed the advice and direction of our Travel Directors while on your trip. Our Travel Directors have preventative measures in place to ensure your well-being and in the event that any unexpected issues arise on trip, they will activate additional protocols.
A FULL TEAM OF SUPPORT 24/7
It’s not just your Travel Director and Driver who will be taking care of you. Behind the scenes, our operations and guest support teams are in contact with them and on call 24/7, so you can rest assured that you’re in good hands.
STRINGENT ON THE ROAD PROTOCOLS
Our customized luxury coaches are sanitized before the start of your trip and have always been kept to very high standards. Following the outbreak of COVID-19, we have taken additional measures to elevate our hygiene and sanitary practices in accordance with guidance from the World Health Organization (WHO) and as required, applicable government regulations.
Our drivers are trained with the latest hygiene protocols and will clean and disinfect all surfaces including handrails, door handles, tables, seats, air-conditioning filters and overhead lockers on a daily basis.
All our guests are asked to follow hygiene practices recommended by the World Health Organization including the thorough and regular washing of hands and sanitizing when required. Hand sanitizer is freely available on board for our guests to use throughout the day. Please bring your own washable face mask and gloves with you, as these are required to be worn in public in some countries, and additional hand sanitizer to make you feel comfortable.
Should an unexpected situation arise, additional face masks, rubber gloves, antiviral sprays and wipes are available for guest distribution on all trips.
NEW! WELL-BEING DIRECTOR
A dedicated Well-Being Director, with the latest health authority and local government guidelines, will be available on all tours of more than 20 guests. They will ensure daily adherence to all well-being protocols and always be available to support guests.*
TRUSTED PARTNERS, EXCEPTIONAL STANDARDS
We are very selective in who we work with and choose to only use hotels, restaurants, ground handlers and venues that take the health and well-being of our guests as seriously as we do and agree to meet expected guidelines and specifications. We only work with establishments that we are confident will consistently adhere to our standards.
All team members and guests will complete a personal travel declaration before joining their tour. If a guest has tested positive for COVID-19 (or is travelling with someone who has), they will not be able to join the tour until cleared as “fit for travel” by a medical professional.
SMALLER GROUPS, MORE PERSONAL SPACE
With our smaller groups and uniquely reconfigured coaches with fewer seats, you can travel as part of a social travel bubble and still maintain your physical distance and benefit from more personal space.
Air within the coach is completely filtered and changed on average every 2 to 3 minutes, faster than most hospital operating theatres, which is mandated at 3 to 4 minutes. Our air filtration system is designed to create an efficient vertical and safe airflow that helps ensure impurities, like Covid aerosols, are not spread.
Hand sanitiser is accessible and freely available. We ask that you bring your own face mask and gloves, but in the case of emergency, personal protective equipment will be distributed to you.
With priority access at landmark sites, you skip the queues and have greater opportunity to maintain your physical distance while sightseeing.
Your Well-Being Director is responsible for the quality assurance of all hotels, restaurants and other venues you visit during each journey. Quality checks will ensure that all travel partners meet local regulations and the established TTC, WTTC and WHO well-being protocols.
All frequently touched surfaces inside your coach — including handrails, doors, tables, overhead lockers — plus your luggage handles, will be disinfected multiple times each day.
ALWAYS IN THE KNOW
As part of The Travel Corporation (TTC), Insight Vacations is kept up to date with all government advisories and travel alerts on a daily basis and is continually in touch with all of our partners on the ground in each destination. Also, rest assured that during your trip, our teams work to ensure our supplier partners (hotels, restaurants, museums and other venues) are also applying the same standard to these new hygiene and distancing protocols, to the extent possible.
We believe that travel is not just about going to incredible places, but really connecting with them in an authentic way. Travel in its truest sense is both a joy and a personal passion for every member of our team. In our luxury customized coaches, you have twice the legroom, and twice the view. We want you to feel entirely at ease and relaxed throughout your Insight vacation. So let us take care of the driving while you sit back and enjoy the journey, worry-free. We believe that where you stay makes the difference between a good vacation and an unforgettable one. This is why we take the greatest possible care in choosing hotels that are truly excellent in terms of style, location and service.
Terms & ConditionsFor full details please contact a travel advisor. *Well-Being Directors are not available on Australia and New Zealand tours. Well-Being Directors can be arranged for Custom Groups for a supplementary charge.