Our Commitment to Your Well-being and Enjoyment
Each guest that travels with us deserves a memorable and fulfilling travel experience. And we intend to continue to deliver on that promise. Your health, well-being, and enjoyment remain our top focus — just as they have been since we started in 1918.
Our team consults with health and security experts all around the world to ensure a healthy and enjoyable travel experience. Let’s take a look into the steps we’re taking for you.
BEFORE YOUR TOUR
Cancel for Any Reason Waiver
Our Travel Protection Plan financially protects you in the event you need to cancel or move your trip to a different date.
Pre-Tour Health Screenings
We will ask all travelers to complete a wellness declaration form before joining their tour.
Private Sedan Service
Your ride to and from the airport will be stocked with fresh water for every pickup and all surfaces will be disinfected daily and after every passenger.
Specific details will vary by airline, but standard operations typically include flight attendants wearing masks, sanitizing all surfaces between flights and physical distancing.
ON YOUR TOUR
Tours will operate with a number of empty seats to allow guests to space out for a more comfortable experience.
Your Tour Manager
We have enhanced our already high levels of training for tour managers. They are local experts and highly trained to handle a variety of unexpected situations — including illnesses and emergencies.
Use of Face Masks
With many airlines and local establishments requiring face masks, we will be providing one reusable cloth mask to every guest for the foreseeable future — with Tour Managers, drivers, servers, and hospitality staff wearing them as well.
All surfaces will be sanitized often, including regular cleaning of high-touch areas with disinfecting wipes. Hand sanitizer will be available at all times and drivers will wear protective gear.
We work closely with our local partners to ensure adequate physical distancing during meals, experiences, and sightseeing. Guests may be rotated in smaller sub-groups when necessary.
On-Tour Insurance Coverages
When you purchase our Travel Protection Plan, you’ll have access to telehealth services should you need it, plus you’re covered on tour for emergency assistance, baggage loss, trip interruption, medical expenses, and more.
We will ask all travelers to monitor their health throughout their tour, with protocols in place in the event someone becomes ill.
Specific protocols will vary from destination to destination, hotel to hotel. Overall, rooms and areas like restaurants, fitness centres, etc. will be deep-cleaned regularly, with rooms disinfected thoroughly between guests. High-traffic areas like lobbies and elevators will be cleaned hourly.
Every moment matters to Collette because they know it matters to you. Collette hires people who are passionate about sharing their own love of travel and uncovering mysteries. Choosing Collette comes with benefits that take your guided travel experience to another level. Their inclusive tours provide you more value for your money and more of what makes travel special.
Terms & ConditionsFor full details please contact a travel advisor